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MOD adheres to the RIGHT OF WITHDRAWAL EU E-Commerce regulation.
After purchasing, you have the possibility to return the product 14 days. The 14 days count from the day after you receive the product. During this period you must treat the product and the package carefully. You can NOT USE the product you received before deciding to return the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop. If you do want to execute the right of withdrawal, you must return the product with all accessories and in the original conditioning and packaging to MOD, according to our instructions. Your return parcel must be post stamped within 14 days of you receiving the order.
To do this, the you must clearly tell us of your decision to withdraw from the purchase. You must request a withdrawl authoriation from our sales department, at sales@makersofdesign(dot)com.
You will have to pay no more than the shipping costs to return the product. However if you specifically requested express delivery there could be an extra charge.
Damaged/ Defective/ Incorrect Items
MOD accepts returns on purchases that are damaged, defective or incorrect (i.e., if you receive an item that is not in perfect condition).
In the event that your order arrives damaged, defective or incorrect, e-mail a return request to MOD including a picture showing the damage.
In order to return a product, you must e-mail with the following information:
1.) Order number in the subject line
2. ) Item received, quantity and reason for return
If MOD approves the return request, we will issue confirm to you via email. If we are able to, MOD will replace the damaged item. If MOD is unable to do so we will refund the amount to your original method of payment. MOD will inform you with further instructions regarding the return sending.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by MOD BV will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
RETURNS : In order for the imperfect item to be to be eligible for a return, the customer must notify MOD within two (2) days of receiving the order. Damaged items must be returned within 14 days from receipt of delivery of merchandise or as otherwise stated on the item return policy for the return to be completed.
Please return items in their original packaging.
If the recipient would like to return a gift, he/she must notify MOD by email within 5 days of receiving the order, clearly indicating the order number in the email. For these items, MOD offers store credit. MOD will inform you with further instructions regarding the return sending.
Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging.
If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
We aim to process all returns within one (1) week. Should you have any questions about the status of your return or how to return an item, please contact sales@makersofdesign(dot)com.